jilliluck Privacy Policy

1. Information We Collect

jilliluck collects personal information that is necessary to provide you with a safe, fair, and compliant gaming experience. The categories of personal information we collect include:

1.1 Identity Information

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Government-issued identification number (e.g., Philippine National ID, passport, driver's license)
• Nationality and country of residence
• Photograph or selfie (for identity verification purposes)

1.2 Contact Information

• Email address
• Mobile phone number
• Residential address (including barangay, city, province, and postal code)

1.3 Financial Information

• GCash account number or registered mobile number
• PayMaya account details
• Bank account details (BPI, BDO, Metrobank, or other Philippine banks) for withdrawal processing
• Transaction history, including deposits, withdrawals, and bet records

1.4 Account and Gaming Information

• Username and encrypted password
• Account balance and bonus balance history
• Game play history, including games played, bets placed, wins, and losses
• Responsible gaming settings and self-exclusion records
• Customer support interaction records

1.5 Technical and Usage Information

• IP address and approximate geographic location
• Device type, operating system, and browser type
• Pages visited on jilliluck and time spent on each page
• Referring website or source
• Session duration and login timestamps

2. How We Collect Your Information

jilliluck collects your personal information through the following means:

• Direct collection: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access and use the jilliluck platform, including through cookies, log files, and similar tracking technologies.
• Third-party sources: Information received from payment processors (such as GCash and PayMaya), identity verification service providers, and fraud prevention services to verify your identity and protect the integrity of the platform.
• Publicly available sources: In limited circumstances, jilliluck may verify information against publicly available records to comply with anti-money laundering (AML) and know-your-customer (KYC) obligations.

3. How We Use Your Information

jilliluck uses your personal information for the following purposes:

Purpose	Description
Account Management	To create, maintain, and manage your jilliluck player account, including processing your registration and verifying your identity.
Service Delivery	To provide you with access to jilliluck's gaming products, including live casino, sports betting, slots, bingo, and the Fortune Wheel.
Payment Processing	To process your deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported Philippine payment methods.
Legal Compliance	To comply with Philippine gaming regulations, the Data Privacy Act, anti-money laundering laws, and other applicable legal obligations.
Fraud Prevention	To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited activities on the platform.
Responsible Gaming	To monitor gaming behavior and enforce responsible gaming tools, including deposit limits, session limits, and self-exclusion requests.
Customer Support	To respond to your inquiries, resolve disputes, and provide technical assistance through our 24/7 support team.
Platform Improvement	To analyze usage patterns and improve the performance, features, and user experience of the jilliluck platform.
Marketing Communications	To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may opt out at any time.

4. Legal Basis for Processing

jilliluck processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 (RA 10173):

• Contractual necessity: Processing is necessary to perform our contract with you – specifically, to operate your jilliluck account and provide the gaming services you have requested.
• Legal obligation: Processing is required to comply with applicable Philippine laws, including gaming regulations, anti-money laundering requirements, and tax obligations.
• Legitimate interests: Processing is necessary for jilliluck's legitimate interests, including fraud prevention, platform security, and responsible gaming enforcement, provided these interests are not overridden by your rights and interests.
• Consent: For marketing communications and non-essential cookies, processing is based on your explicit consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Information

5.1 Third-Party Service Providers

jilliluck may share your personal information with trusted third-party service providers who assist us in operating the platform. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, game software suppliers, cloud hosting providers, and customer support platform providers. All third-party service providers are contractually required to process your data only on jilliluck's instructions and to maintain appropriate security measures.

5.2 Regulatory and Legal Disclosure

jilliluck may disclose your personal information to Philippine government authorities, regulatory bodies, law enforcement agencies, or courts where required by law or where jilliluck reasonably believes disclosure is necessary to comply with a legal obligation, protect the rights or safety of jilliluck or its players, or investigate suspected fraud or illegal activity.

5.3 No Sale of Personal Data

jilliluck does not sell, rent, lease, or otherwise transfer your personal information to third parties for their own commercial or marketing purposes. Your data is yours, and we treat it with the respect it deserves.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of jilliluck's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and any changes to this Privacy Policy that may result.

6. Data Security

jilliluck implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption on all pages and data transmissions across the jilliluck platform.
• Encrypted storage of sensitive personal data, including passwords (stored as salted hashes) and financial information.
• Access controls limiting access to personal data to authorized jilliluck personnel on a need-to-know basis.
• Regular security audits and penetration testing to identify and address potential vulnerabilities.
• Two-factor authentication options available to players to enhance account security.
• Fraud monitoring systems that continuously analyze account activity for suspicious patterns.

While jilliluck takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. In the unlikely event of a data breach that affects your rights and freedoms, jilliluck will notify you and the National Privacy Commission (NPC) in accordance with the requirements of the Philippine Data Privacy Act.

7. Data Retention

jilliluck retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Specifically:

• Account data is retained for the duration of your account and for a minimum of five (5) years after account closure, as required by Philippine anti-money laundering regulations.
• Transaction records are retained for a minimum of five (5) years in accordance with Philippine financial record-keeping requirements.
• Identity verification documents are retained for the period required by applicable KYC and AML regulations.
• Customer support records are retained for three (3) years after the resolution of the relevant inquiry or dispute.
• Marketing consent records are retained until you withdraw your consent or for three (3) years after your last interaction with jilliluck marketing communications, whichever is earlier.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, jilliluck will securely delete or anonymize the data.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit the jilliluck platform. They help us recognize your device, remember your preferences, and understand how you use our platform so we can continue to improve your experience.

8.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Strictly Necessary	Essential for the platform to function. These enable core features like account login, session management, and security. Cannot be disabled.	Session
Functional	Remember your preferences such as language settings, display options, and previously entered information to improve your experience.	Up to 1 year
Analytics	Help us understand how players use jilliluck by collecting anonymized usage data. Used to improve platform performance and content.	Up to 2 years
Marketing	Used to deliver relevant promotional content and measure the effectiveness of our campaigns. Only placed with your consent.	Up to 1 year

8.3 Managing Cookies

You can manage or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may affect the functionality of the jilliluck platform, including your ability to log in and access your account. Disabling other cookie types will not affect your ability to use the core features of jilliluck.

9. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by jilliluck:

• Right to be Informed: You have the right to be informed about how jilliluck collects and processes your personal data. This Privacy Policy fulfills that obligation.
• Right to Access: You have the right to request a copy of the personal data jilliluck holds about you, along with information about how it is being used.
• Right to Correction: You have the right to request correction of any inaccurate, incomplete, or outdated personal data we hold about you. You can update basic account information directly through your jilliluck account settings.
• Right to Erasure: In certain circumstances, you have the right to request deletion of your personal data. Note that this right may be limited where jilliluck is required to retain data by law or for legitimate business purposes such as fraud prevention.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time by contacting our support team.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Lodge a Complaint: If you believe jilliluck has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact our Data Privacy Officer through the contact details provided in Section 13 of this Privacy Policy. jilliluck will respond to all data subject requests within thirty (30) days of receipt.

10. Children's Privacy

If you are a parent or guardian and believe that a minor has registered on jilliluck or provided us with personal information, please contact our support team immediately at the contact details provided in Section 13. We take underage gambling extremely seriously and will act swiftly on any such reports.

11. International Data Transfers

jilliluck primarily processes and stores your personal data within the Philippines. In certain circumstances, your data may be transferred to and processed in countries outside the Philippines – for example, where our technology service providers or game software suppliers operate servers in other jurisdictions.

Where such international transfers occur, jilliluck ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the Philippine Data Privacy Act. These safeguards may include contractual data protection clauses, data processing agreements, or transfers to jurisdictions recognized as providing adequate data protection standards.

By using the jilliluck platform, you consent to the transfer of your personal data to other countries as described in this section, subject to the safeguards described above.

12. Changes to This Privacy Policy

jilliluck reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via email or a prominent notice on the jilliluck platform prior to the changes taking effect.

The updated Privacy Policy will display the revised "Last Updated" date at the top of this page. Your continued use of the jilliluck platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how jilliluck protects your personal data.

If you do not agree with any changes to this Privacy Policy, you should cease using the jilliluck platform and may request account closure by contacting our customer support team.

13. Contact and Complaints

13.1 Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jilliluck handles your personal data, please contact our Data Privacy Officer:

Email: [email protected]

General Support: [email protected]

Our Data Privacy Officer is available to respond to all privacy-related inquiries. We aim to acknowledge all requests within five (5) business days and to provide a full response within thirty (30) days.

13.2 National Privacy Commission

If you are not satisfied with jilliluck's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012 and ensuring compliance by personal information controllers operating in the Philippines.

13.3 Responsible Gaming Contact

For responsible gaming concerns, including self-exclusion requests and problem gambling support, please visit our Responsible Gaming page or contact our support team directly. jilliluck is committed to providing a safe and responsible gaming environment for all Filipino players.